NSW Health Patient Survey
The NSW Health Patient Survey has been developed to obtain information from patients and carers across NSW about their experiences with health care services and is only one of several strategies being used by us to gain a complete picture of Patient and Carer experience, for the purpose of health serivce improvement.
By surveying our patients regularly, we can keep in touch with those aspects of care that are especially important to our patients.
The NSW Health Patient Survey is an important vehicle for feedback to our frontline clinical staff, allowing us to focus on issues identified by patients, as well as gauging how well improvements and reforms are being implemented and received by the community.
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access to care
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coordination of care
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patient preferences
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information and education
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physical comfort
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emotional support
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family and friends
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continuity of care and transition after discharge.
Participating public health organisations include the eight Area Health Services and Children's Hospital Westmead. NSW Justice Health and the NSW Ambulance Service carry out separate customer survey and benchmarking activities with other like-organisations.
We have contracted Ipsos Australia Pty Ltd, in conjunction with NRC+Picker, to conduct the statewide Patient Survey project to highlight stronger and weaker areas of health service delivery and provide actionable data to inform health care and systems improvement initiatives.
NSW is the first state in Australia to use a comprehensive statewide survey of patients to identify key elements of the patient experience, and the survey's findings indicate an incremental improvement since the survey began in 2007.
Reports
- NSW Health Patient Survey 2009 Statewide Report
summaries the experience of patients in 2009 in a wide range of public health facilities across the 8 Area Health Services and The Children's Hospital Westmead.
- NSW Health Patient Survey 2008 Statewide Report
summarises findings from the NSW Health Patient Survey, covering seven patient categories across the vast majority of public healthcare facilities in NSW.
- NSW Health Patient Survey 2007 Statewide Report
summary of state-wide findings from over 70,000 patient responses to the survey.
- NSW Health Cancer Services: Patient Survey 2008 Report
collaboratively produced with the Cancer Institute NSW. The report extends the scope of the NSW Health Patient Survey to include a cancer journey survey, conducted at 16 nominated sites to capture details of cancer patients' experiences.
- NSW Health Paediatric Statewide Report 2008
summarises findings for paediatric patients from the NSW Health Patient Survey, covering four patient categories across all Area Health Services in NSW.
